FAQ's
General FAQ's
What is the main difference between 1121, 1509 and 1718 varieties of rice?
1121 Basmati Rice is the most premium variety, known for its exceptional aroma, extra-long grains, superior elongation, and outstanding taste. It is the preferred choice for premium markets and high-end dining.
1718 Basmati Rice offers a similar aroma and grain length to 1121 but cooks into slightly thicker grains with excellent volume yield, making it a popular and more economical alternative to 1121.
1509 Basmati Rice is long-grain variety with excellent elongation, high cooking yield and a slightly inferior taste to 1121 and 1718 varieties. It is widely preferred by bulk buyers, food service operators, and catering businesses who seek cheaper alternative to 1121 and 1718 varieties with compromising quality.
Why should I choose your company over other rice exporters?
We guarantee you 10% better post cooking grain elongation and yield compared to other rice exporters ensuring better value per dollar spent by our customers. (For more details visit the ‘What makes us different’ page)
Quality & Certifications FAQ's
How do you ensure the quality of your rice?
Quality is maintained through stringent procurement standards, advanced sorting systems, laboratory testing, and multiple quality inspections throughout the production process.
What quality tests do you perform?
We test for grain length, moisture, purity, broken percentage, damaged grains, foreign matter, cooking characteristics, aroma, and microbiological parameters.
Do you offer aged Basmati rice?
Yes. We can offer naturally aged Basmati rice ranging from 12 to 24 months or as per customer specifications and we have special warehouses to maintain the ideal environment.
Are your products certified?
Yes. Depending on market requirements, our facilities are certified under ISO 22000, HACCP, BRCGS, FSSC 22000, Halal, Kosher, USFDA, China GACC and NPOP certificates as well as other international standards.
Is your rice free from artificial additives?
Yes. Our rice is naturally processed without artificial colors, flavors, or preservatives.
Do you provide Certificates of Analysis (COA)?
Yes. Certificates of Analysis and other quality documents can be provided with shipments upon request.
How do you handle quality claims?
If the quality differs from the previous shipments and is not as per what has been agreed with the buyer, we offer to take back the entire cargo and provide compensation for any other damages suffered by the buyer
Export FAQ's
Which countries do you export to?
We export Basmati rice to markets across the Middle East, Europe, North America, Africa, Asia, and Oceania.
What is your export capacity?
Our export production and packaging capacity is around 550-600 tonnes per day but in can differ based on the size of packaging.
What is the minimum order quantity (MOQ)?
MOQ depends on the product and packaging requirements. We typically accept orders of atleast 1 full container load. Please contact our sales team for specific details.
What are your different modes of shipments?
We export FCL (Full Container Load) shipments as well as break bulk shipments
What shipping terms do you offer?
We offer FOB, CIF, CFR and other Incoterms according to customer requirements.
How long does it take to fulfill an export order?
Production and shipment timelines vary depending on quantity, destination and packaging requirement, but we are known globally for our efficient and timely deliveries. We can process and ship orders to popular destinations like Jebel Ali and Sohar within 20 days from the date of placing the order.
Can you provide references from existing international customers?
Yes. With an established presence in over 40 countries worldwide, we can provide customer references from many of our international markets that you may be interested in
What documents do you provide with exports?
Depending on destination requirements, we provide commercial invoices, packing lists, certificates of origin, phytosanitary certificates, fumigation certificates, quality certificates, and other necessary export documentation.
Private Label & Customization FAQ's
Do you offer private labeling services?
Yes. We provide complete private-label solutions, including customized packaging design and branding.
Can you customize rice specifications?
Absolutely. We can customize grain length, aging period, purity level, moisture content, packaging size, and other specifications.
Do you assist with packaging design?
Yes. Our team can support customers with packaging concepts and branding requirements.
Sustainability & Sourcing FAQ's
How do you source your paddy?
We work with trusted farmers and procurement networks in major Basmati-growing regions of India, and we also grow our own paddy in our own farms
Do you follow sustainable farming practices?
Yes, we follow sustainable farming practices wherein we encourage the farmers to cultivate pesticide free seeds to protect the soil health.
How do you manage food safety and compliance?
Our facilities are completely fumigated on bimonthly basis ensuring that not even a single grain of rice is affected by weevils. Our food safety can be exemplified by the fact that we have been certified by all the renowned international standards
Can you supply organic Basmati rice?
Yes, we can supply organic basmati rice along with the necessary NPOP certificate for the same